Tuplaus Casino — Privacy Policy

Who we are

Tuplaus Casino is operated under licence number GLH-04A5FE5D19133DEC. When you visit tuplauscasino.net, create an account, or use our services, you share certain information with us. This policy explains how we handle that information and the choices available to you.

Information we collect

We collect information in a few common ways: directly from you, automatically when you interact with our website, and from third parties where permitted (for example, payment processors or fraud prevention services).

• Account and identity information: name, date of birth, email address, phone number (if provided), country/region, and any details required for verification.

• Contact and support information: messages you send to customer support, issues you report, and communications related to your account.

• Transaction information: deposit and withdrawal details, payment method, transaction IDs, and records of bets, wins, and bonuses.

• Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, timestamps, clickstream data, and interaction patterns.

• Game and session data: gameplay statistics relevant to your account, including session IDs and outcomes needed for account history.

• Compliance and security data: information used to prevent fraud, money laundering, and unauthorised access, including risk scores.

How we use your information

We use your information to provide, maintain, and improve Tuplaus Casino, and to operate our casino services safely and legally. Typical uses include:

• Managing your account: registration, verification, account administration, and customer support.

• Processing payments and managing transactions: deposits, withdrawals, refunds, chargeback handling, and reconciliation.

• Operating games and calculating results: ensuring correct outcomes, credits, and bonus eligibility where applicable.

• Security and fraud prevention: detecting suspicious activity, preventing account takeovers, and investigating disputes.

• Compliance with obligations: meeting regulatory, tax, and anti-fraud requirements connected to maintaining a safe gaming environment.

• Personalising and improving experiences: understanding preferences, optimising performance, and evaluating features.

• Marketing communications (where you consent or where otherwise allowed): sending promotional offers, player updates, or targeted content.

Cookies and similar technologies

We and our partners may use cookies, pixels, and similar technologies to recognise your device, remember preferences, and measure performance. Cookies help us secure sessions and provide a smoother experience. You can control cookies through your browser settings and, where available, through cookie consent tools on our website.

Common cookie uses include:

• Essential cookies: required for core site functions and account security.

• Analytics cookies: help us understand how users interact with the site to improve usability.

• Advertising or targeting cookies (where enabled): used to measure campaign effectiveness and deliver relevant promotions.

Sharing with third parties

We do not sell your personal information. We may share information with trusted third parties to operate Tuplaus Casino and meet legal obligations. Examples include:

• Payment and transaction processors: to process deposits and withdrawals and manage payment-related disputes.

• Game providers and platform services: to deliver games and record game outcomes for your account.

• Customer support and service providers: to help us respond to enquiries and manage account requests.

• Fraud prevention, risk and security services: to detect and prevent suspicious behaviour.

• Compliance and legal advisors: where necessary to comply with laws and respond to lawful requests.

When sharing occurs, we require appropriate safeguards and restrict use to the purposes described in this policy.

Data security

We use technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures may include encryption in transit and at rest where applicable, access controls, monitoring, and secure authentication practices. No method of transmission over the internet is completely secure, so while we work to protect your data, we cannot guarantee absolute security.

How long we keep data

Retention depends on the purpose for processing and any applicable legal or contractual requirements. We typically retain:

• Account and transaction records for as long as your account is active, plus a period required for dispute resolution, auditing, and compliance.

• Security and fraud prevention information for as long as needed to detect and prevent risk, and to support investigations.

• Support records for a reasonable time to respond to enquiries and meet regulatory or dispute requirements.

• Cookie and analytics data for periods defined by the relevant cookie categories and consent settings.

If you close your account, we will retain certain information as necessary to comply with our obligations and to resolve issues relating to your account.

Your privacy rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to access, correct, delete, or restrict processing of your data, and to object to certain processing. You may also have rights related to portability where applicable.

To protect against unauthorised access, we may need to verify your identity before we process requests. We will respond to privacy requests within the timeframes required by applicable laws.

International data transfers

Tuplaus Casino operates globally, and your information may be processed in countries outside of your place of residence. We use safeguards appropriate to the nature of the data and processing, such as contractual protections and security measures, to help ensure your information is handled consistently with this policy. Where required by law, we will take steps to ensure an adequate level of protection for transfers.

Children’s privacy

Our services are intended for eligible adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can review and take appropriate action.

Contact us

If you have questions about this Privacy Policy, want to exercise a privacy right, or need assistance regarding your information, contact our support team via the contact options available on tuplauscasino.net.